Terms & Conditions

Welcome to JC&E Heating & Cooling LLC (“we,” “us,” or “our”). By accessing or using our website, submitting a form, booking a service, or communicating with us through SMS, email, or phone, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website & Services

By using our website or scheduling services, you agree to:

Provide accurate and truthful information

Use our services for lawful purposes only

Not attempt to disrupt, hack, or misuse the website or its features

Not impersonate any individual or provide false information

We reserve the right to refuse service to anyone who violates these terms.

2. Appointment Scheduling & Service Availability

Appointments made through our website, phone, or SMS are subject to availability.

We may:

Adjust appointment times based on technician schedules

Cancel or reschedule services due to emergencies, weather conditions, or safety concerns

Request additional information before confirming an appointment

We strive to notify customers as soon as possible about any changes.

3. Pricing, Estimates & Payments

Any prices or estimates provided:

Are based on the information available at the time

May change after an in-person inspection or diagnosis

Do not include additional parts, upgrades, or labor unless otherwise stated

Payments are due upon completion of service unless prior arrangements have been made.

4. Warranties & Guarantees

We stand behind our workmanship and may offer warranties on specific services or installations.

However:

Any warranty details will be provided in writing at the time of service

Warranties may be voided if equipment is improperly maintained or altered by another party

Normal wear and tear, misuse, or user damage are not covered

Please keep your service receipt and warranty documentation for reference.

5. SMS & Email Communications

By submitting your phone number or email, you consent to receive:

Appointment reminders

Service-related messages

Follow-up communications

Occasional promotions or seasonal offers (if you opt in)

Message and data rates may apply.

Message frequency may vary.

You can opt out of SMS at any time by replying STOP, or opt out of email by clicking unsubscribe.

6. User Accounts (If Applicable)

If our website provides account access or customer portals, you are responsible for:

Maintaining the confidentiality of your login credentials

Not sharing your account with others

Notifying us if you believe your account has been compromised

We are not responsible for losses resulting from unauthorized account use.

7. Intellectual Property

All content on this website—including text, images, graphics, logos, and videos—is the property of JC&E Heating & Cooling LLC.

You may not copy, reproduce, modify, or distribute our content without written permission.

8. Third-Party Tools & Links

Our website may include links to third-party tools, scheduling systems, or payment portals (such as CRM systems).

We are not responsible for:

Content on third-party websites

Security practices of third-party services

Any issues arising from the use of those services

Use them at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, JC&E Heating & Cooling LLC is not liable for:

Indirect, incidental, or consequential damages

Losses from website outages, errors, or interruptions

Damages caused by misuse or improper installation of equipment

Customer-supplied parts or materials

Your use of the website and our services is at your own risk.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted here with a revised date. Continued use of the website means you accept the updated terms.

12. Contact Us

For any questions about these Terms of Service, please contact:

JC&E Heating & Cooling LLC

📞 (505) 238-7107

📧 [email protected]