Last Updated: November 20, 2025

This Privacy Policy explains how JC&E Heating & Cooling LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, submit a form, or communicate with us through SMS, email, or phone.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, service address, and any details you submit through our forms.

Device Information: IP address, browser type, pages viewed, and standard analytics data.

Communication Information: SMS messages, emails, and call logs related to scheduling, reminders, and service updates.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide the services you request

Schedule appointments and send confirmations

Send service reminders, follow-up messages, and important updates

Improve our website, customer experience, and service operations

Provide promotional offers (only if you opt in)

3. SMS & Email Communications

By submitting your phone number or email on our website, you consent to receive:

Appointment confirmations and reminders

Service updates and follow-ups

Customer support messages

Occasional promotional or seasonal offers (only if you have opted in)

Message frequency may vary.

Message & data rates may apply.

You may opt out at any time by replying STOP to SMS messages or clicking unsubscribe in emails.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

Trusted third-party service providers who assist with scheduling, messaging, payments, or CRM functions

Legal authorities if required to comply with applicable laws

Any third parties we work with are required to protect your information and use it exclusively for the services they provide.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to enhance user experience and improve performance. You can disable cookies through your browser settings at any time.

7. Your Choices & Rights

You may:

Opt out of marketing communications

Request corrections to your personal information

Request deletion of your data where permitted by law

To make a request, contact us at:

📧 [email protected]

📞 (505) 238-7107

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact us: