PRIVACY POLICY

JC&E, LLC

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

JC&E, LLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and used solely for communication directly related to our services.

1. Information We Collect

Personal Information

We may collect:

Name

Email address

Phone number

Physical address

Payment information (when applicable)

Communication consent records (SMS, email, etc.)

Appointment and service details

Non-Personal Information

IP address

Browser type

Device information

Website usage analytics

Cookies and tracking data

2. How We Use Your Information

We use collected information to:

Provide and improve our services

Process payments and transactions

Schedule appointments and communicate updates

Send SMS confirmations and reminders (if opted in)

Maintain communication consent records

Improve website functionality

Ensure security and fraud prevention

We do not sell or rent personal information.

3. SMS Messaging & Compliance

Text Messaging Program

By opting into SMS messaging via our website (https://jcehvac.com) or scheduling forms, you agree to receive text messages related to:

Appointment confirmations

Appointment reminders

Service updates

Customer support communications

Consent to receive SMS messages is not a condition of purchase.

Opt-In & Consent

SMS consent is collected through dedicated checkboxes on our forms.

We maintain timestamped records of all opt-in actions.

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Opt-Out Instructions

You may cancel SMS communications at any time by replying:

STOP

After sending STOP, you will receive confirmation and will no longer receive messages unless you re-opt in.

For assistance, reply:

HELP

Or contact us directly at:

Phone: (505) 238-7107

Email: [email protected]

Message Frequency & Rates

Message frequency varies depending on appointment activity.

Standard message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely to support service operations (such as SMS delivery providers), and only under strict confidentiality agreements.

Text messaging originator opt-in data and consent will never be sold or shared.

4. Information Sharing & Disclosure

We may share information with:

Service Providers

Payment processors

Scheduling software providers

SMS delivery platforms

Website hosting providers

All providers are contractually required to maintain data security and confidentiality.

Legal Requirements

We may disclose information if required by law or legal process.

Business Transfers

In the event of a merger, sale, or acquisition, user data remains protected under this Privacy Policy.

5. Data Security

We implement reasonable security measures including:

Encrypted data transmission

Secure access controls

Limited internal access

Security monitoring and updates

While we strive to protect your data, no method of transmission is 100% secure.

6. Cookies & Tracking

We use cookies to:

Improve website functionality

Analyze user behavior

Enhance user experience

You may disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights & Choices

You may:

Access or update your personal information

Request deletion of your information

Withdraw SMS consent by replying STOP

Unsubscribe from emails using the unsubscribe link

Contact us regarding how your data is used

To make requests, contact us using the information below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

10. Contact Information

JC&E, LLC

Phone: (505) 238-7107

Email: [email protected]

Website: https://jcehvac.com

By using our website and services, you consent to this Privacy Policy.